Does a City Wide franchisee need to use an electronic point-of-sale system in their Franchised Business?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
anchisees at a time that CITY WIDE deems the formation of a FAC to be appropriate. See also ITEMS 6, 8 and 9.
Computer Systems
You will not need an electronic point-of-sale system in the Franchised Business.
CITY WIDE has designed a certain compilation of computer software (the "Software") to install on hardware, such as a laptop, for use in the operation and management of your Franchised Business (such Software and hardware collectively, "Technology System"). The Technology System may include components licensed to CITY WIDE or to Franchisee directly by third parties ("Suppliers"). You will purchase a from CITY WIDE a Technology System for you and each of your employees. The approximate cost of purchasing the Technology System is $12,500, excluding the cost of the hardware for each of your owners and each of your employees which must be procured from CITY WIDE.
CITY WIDE will also provide you with desktop monitoring, troubleshooting assistance, software updates and other technology-related assistance ("IT Services") to support the efficiency of your Technology Systems. You are obligated to retain CITY WIDE for these IT Services for the first thirty-six (36) months of operations, as further set forth in the IT Services Agreement on Attachment M to the Franchise Agreement.
You will be responsible for the costs of all computer hardware upgrades and replacements of all equipment required to operate the Franchised Business.
CI
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to the 2025 City Wide Franchise Disclosure Document, franchisees are not required to use an electronic point-of-sale (POS) system in their franchised business. However, City Wide has designed a specific compilation of computer software, referred to as the "Software," which is intended to be installed on hardware like a laptop. This combination of software and hardware is known as the "Technology System." Franchisees are required to purchase this Technology System from City Wide for themselves and their employees. The approximate cost for this Technology System is $12,500, not including the cost of the hardware.
City Wide also provides IT Services to support the efficiency of the Technology Systems, including desktop monitoring, troubleshooting assistance, and software updates. Franchisees are obligated to retain City Wide for these IT Services for the first 36 months of operations, as detailed in the IT Services Agreement. However, the franchisee is responsible for covering the costs of all computer hardware upgrades and replacements necessary to operate the franchised business.
City Wide maintains independent access to the data generated and stored within the City Wide Client Management System, hardware, and software. This access likely allows City Wide to monitor performance, ensure compliance, and provide support to franchisees. While a POS system is not mandated, the Technology System and IT Services are essential components of the City Wide franchise, representing a significant investment and ongoing operational dependency for franchisees.