Where can I find the terms and conditions that govern the IT Services Agreement for a City Wide franchise?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
| | | Provide Training Services for Zee's Accounting Staff | | | | Perform Forecasting and Budgeting | | |
* = Parties agree to modify Pricing as needed associated with the selected Services upon thirty (30) days' notice.
+ = If Franchisee wishes for City Wide to engage in collections activities, the Parties will establish guidelines for collection activity and when write-off of delinquent accounts is appropriate.
EXHIBIT "B"
Accounting Services – Scope of Work
TERRITORY NAME
| Initials: Project Specific | Pricing: $ / per month / per location |
|---|---|
| Services Include all of the below: |
• Full Services Accounting Package per Exhibit A
ATTACHMENT M TO THE FRANCHISE AGREEMENT IT SERVICES AGREEMENT
IT SERVICES AGREEMENT
This IT Services Agreement ("Agreement") is made and entered into on, ("Effective Date"), by and between City Wide Franchise Company, Inc. ("City Wide") and ("Franchisee") (City Wide and Franchisee, collectively "Parties" or individually "Party").
RECITALS
- A. City Wide and Franchisee are parties to that certain Franchise Agreement dated _______ ("Franchise Agreement"), pursuant to which Franchisee is granted the right to operate a City Wide franchise in the Designated Territory, as defined in the Franchise Agreement ("Franchised Business").
- B. City Wide designed a certain compilation of computer software (the "Software") to install on hardware, such as a laptop, for use in the operation and management of your Franchised Business (such Software and hardware collectively, "Technology System"). The Technology System may include components licensed to City Wide or to Franchisee directly by third parties ("Suppliers").
- C. City Wide has the knowledge and experience to provide Franchisee with laptop hardware, desktop monitoring, desktop support software updates and other technology-related assistance ("IT Services") to support the efficiency of your Technology Systems.
- D. Franchisee desires to obtain the Technology Systems from City Wide and to retain City Wide to provide said services, subject to the terms and conditions of this Agreement.
In consideration of the foregoing premises and the mutual covenants and agreements contained herein, the Parties hereby agree as follows:
AGREEMENT
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- Technology System. Once the Franchise Agreement is fully executed, City Wide will provide Franchisee with the number of Technology Systems that Franchisee will need to operate its Franchised Business based upon the number of employees Franchisee hires. The following conditions will apply to Franchisee's use of the Technology System:
- a. Software will be installed and configured by City Wide or its designated representatives on the hardware components of the Technology System. All maintenance, updates and repair of the Software shall be provided by City Wide. Franchisee will maintain an internet connection to each Technology System to facilitate updates, revisions support and access by City Wide to the Software and for data exchange between City Wide and Franchisee. Franchisee will also be responsible for ensuring a proper environment and proper utilities for the hardware components of the Technology Systems on which the Software will operate.
- b. The Technology Systems will be used only in the operations of the Franchised Business and will not be used to perform information processing for any other person, entity, or business.
- c. Franchisee acknowledges and agrees that the Technology Systems and any data generated by the use of the Software is the valuable property and trade secret of City Wide, and that City Wide has an interest therein, and Franchisee agrees to use the utmost care to safeguard the Technology Systems and any data generated by the use of the Software and to maintain the confidentiality thereof.
d. The Software is provided as a single compiled product and may not be disassembled or used in any manner other than as integrated into the Technology System.
- e. City Wide has the right at all times to access the Technology System.
f.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, the terms and conditions governing the IT Services Agreement can be found in Attachment M to the Franchise Agreement. This agreement, titled "IT SERVICES AGREEMENT," is made between City Wide Franchise Company, Inc. and the franchisee.
The IT Services Agreement outlines the provision of technology-related assistance, including laptop hardware, desktop monitoring, software updates, and other IT services, to support the franchisee's Technology Systems. It references the Franchise Agreement, under which the franchisee is granted the right to operate a City Wide franchise in a designated territory. The agreement acknowledges that City Wide has designed computer software for use in the operation and management of the franchised business and has the knowledge and experience to provide IT Services.
The agreement includes several key provisions, such as City Wide providing the franchisee with the necessary Technology Systems based on the number of employees hired. It stipulates that the software will be installed and maintained by City Wide, and the franchisee must maintain an internet connection for updates and data exchange. The Technology Systems are to be used solely for the franchised business, and the franchisee must protect the confidentiality of the systems and data. City Wide retains the right to access and modify the software as needed and will provide IT Services to the franchised business during the agreement's term.