Where can I find more detailed information about my obligations as a City Wide franchisee?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
for the Franchised Business's products and designated service and product lines. Franchisee's failure to devote Franchisee's best efforts to adequately represent the Marks and the System at Franchisee's Location will be deemed to be just cause for CITY WIDE to terminate this Agreement.
CITY WIDE MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, AS TO THE USE, VALIDITY OR ENFORCEABILITY OF ANY COPYRIGHTS REFERENCED IN THIS AGREEMENT.
SECTION 8. Confidential Operating Manual
- 8.1 During the Term CITY WIDE will provide Franchisee with access to CITY WIDE's current confidential Operating Manual, containing reasonable and mandatory specifications, standards, operating procedures and rules prescribed from time to time by CITY WIDE for the Franchised Business and information relative to Franchisee's other obligations under this Agreement and the operation of the Franchised Business. CITY WIDE will have the right to add to and otherwise modify and replace the Operating Manual from time to time, provided that no such addition or modification will alter Franchisee's fundamental status and rights under this Agreement.
- 8.2 The Operating Manual will alwaysremain the sole property of CITY WIDE and Franchisee will promptly cease to use any electronic versions and destroy any printed copies upon the expiration or other termination of this Agreement.
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 28–29)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, the most comprehensive source of information regarding a franchisee's obligations is the Operating Manual. Section 8.1 states that City Wide will provide franchisees with access to the current, confidential Operating Manual, which contains mandatory specifications, standards, operating procedures, and rules. This manual includes information about the franchisee's obligations under the Franchise Agreement and the operation of the franchised business.
The Operating Manual is subject to change, as City Wide retains the right to modify and replace it. However, these modifications will not alter the franchisee's fundamental status and rights under the agreement. Franchisees must keep the information in the Operating Manual confidential both during and after the term of the Franchise Agreement. Failure to follow the specifications and standards in the Operating Manual constitutes a material breach of the Franchise Agreement, potentially leading to termination if not cured within 30 days of written notice from City Wide.
Item 15 also mentions that franchisees must comply with City Wide's staffing requirements, which are detailed in the Operating Manual. Failure to comply with these staffing requirements also constitutes a material breach of the Franchise Agreement and may result in termination. Therefore, prospective franchisees should carefully review the Operating Manual to understand their obligations and responsibilities under the Franchise Agreement.