What is the definition of 'Technology System' according to City Wide?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
- Technology System. Once the Franchise Agreement is fully executed, City Wide will provide Franchisee with the number of Technology Systems that Franchisee will need to operate its Franchised Business based upon the number of employees Franchisee hires. The following conditions will apply to Franchisee's use of the Technology System:
a. Software will be installed and configured by City Wide or its designated representatives on the hardware components of the Technology System. All maintenance, updates and repair of the Software shall be provided by City Wide. Franchisee will maintain an internet connection to each Technology System to facilitate updates, revisions support and access by City Wide to the Software and for data exchange between City Wide and Franchisee. Franchisee will also be responsible for ensuring a proper environment and proper utilities for the hardware components of the Technology Systems on which the Software will operate.
b. The Technology Systems will be used only in the operations of the Franchised Business and will not be used to perform information processing for any other person, entity, or business.
c. Franchisee acknowledges and agrees that the Technology Systems and any data generated by the use of the Software is the valuable property and trade secret of City Wide, and that City Wide has an interest therein, and Franchisee agrees to use the utmost care to safeguard the Technology Systems and any data generated by the use of the Software and to maintain the confidentiality thereof.
d.
The Software is provided as a single compiled product and may not be disassembled or used in any manner other than as integrated into the Technology System.
- e.
City Wide has the right at all times to access the Technology System.
- f.
City Wide reserves the right to add, delete or modify any specific software programs comprising the Software which are necessary for the operation of the Technology Systems.
City Wide is the Systems Administrator and retains control of any and all applications
- g.
During the term of this Agreement, City Wide will provide IT Services to the Franchised Business (including employees) including laptop hardware, answering Franchisee's reasonable questions about access to and operation of the Technology System by e-mail, or in written and/or electronic documents.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to the 2025 City Wide Franchise Disclosure Document, once the Franchise Agreement is executed, City Wide will provide the franchisee with the necessary number of Technology Systems to operate their franchised business, based on the number of employees they hire. The software will be installed and configured by City Wide or its representatives on the hardware components of the Technology System. City Wide will handle all maintenance, updates, and repairs of the software. The franchisee is responsible for maintaining an internet connection for each Technology System to facilitate updates, revisions, support, and data exchange between City Wide and the franchisee. Additionally, the franchisee must ensure a proper environment and utilities for the hardware components on which the software operates.
The Technology Systems are exclusively for the franchised business's operations and cannot be used for information processing for any other entity. The franchisee acknowledges that the Technology Systems and any data generated are the valuable property and trade secrets of City Wide. The franchisee must safeguard the Technology Systems and data and maintain confidentiality. The software is provided as a single compiled product and cannot be disassembled or used in any manner other than as integrated into the Technology System.
City Wide retains the right to access the Technology System at all times and can add, delete, or modify any software programs necessary for the operation of the Technology Systems. City Wide serves as the Systems Administrator and retains control of all applications. During the agreement term, City Wide will provide IT Services to the franchised business, including laptop hardware and answering reasonable questions about access to and operation of the Technology System via email or written/electronic documents. This ensures that the franchisee has the necessary tools and support to manage their business effectively while protecting City Wide's proprietary information and control over the technology.