What is the definition of 'Office' for a City Wide franchise?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
ght to charge Franchisee for any costs incurred by CITY WIDE, and a reasonable fee for its services, in connection with any such relocation of the Franchised Business.
You must establish your office for the Franchised Business ("Office") at a location ("Location") within your Designated Territory prior to the commencement of any business or promotional activities. You may not change the Location without CITY WIDE's approval. You must give CITY WIDE at least 30 days' prior written notice of any such change and CITY WIDE shall have 30 days within which to approve such Location and the proposed decor and signage. If CITY WIDE does not approve of such Location, decor or signage within such 30-day period, your request shall be deemed disapproved.
At a minimum, your Office must include telephone service dedicated to the Franchised Business which will be answered by an employee, telephone answering service or voice mail (or combination thereof) and which will take calls from customers or employees 24 hours a day (See Section 6.3 of the Franchise Agreement).
Source: Item 12 — TERRITORY (FDD pages 36–39)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, a franchisee must establish an "Office" for the Franchised Business at a "Location" within their Designated Territory before starting any business or promotional activities. The franchisee cannot change this Location without City Wide's approval, and must provide at least 30 days' prior written notice of any proposed change. City Wide then has 30 days to approve the new Location, decor, and signage. Failure to obtain approval within this period results in the request being deemed disapproved.
At a minimum, the City Wide office must have telephone service dedicated to the Franchised Business. This service must be answered by an employee, a telephone answering service, or voice mail (or a combination thereof). This service must be available 24 hours a day to take calls from customers or employees. City Wide retains the right to establish additional requirements concerning the establishment and operation of the Office, and franchisees are required to comply with these requirements upon receiving notice from City Wide.
This means that a City Wide franchisee needs to secure a physical office space within their designated territory that meets City Wide's standards. They must also ensure they have a dedicated phone line with 24/7 answering capabilities. The franchisee should be prepared for potential changes to office requirements dictated by City Wide. It is important to note that failure to comply with these requirements could result in a breach of the franchise agreement.