What customer information must a City Wide franchisee provide to City Wide upon request after termination?

According to the 2025 City Wide Franchise Disclosure Document, upon termination of the franchise agreement, a franchisee must provide City Wide with a comprehensive list of customers from the past three years. This list must include subcontractors, contact names, addresses, and telephone information for each listed name.

In addition to the customer list, the franchisee is also required to provide copies of all files, correspondence, billing records, bid sheets, and other records related to the franchised business. This includes, but is not limited to, all client agreements, investment recaps, and Schedule A details of service. This provision ensures that City Wide retains access to critical business information and customer relationships after a franchise agreement ends.

This requirement is fairly standard in franchising, as it allows the franchisor to maintain continuity and service existing customers. For a prospective City Wide franchisee, this means maintaining meticulous records throughout the term of the agreement and being prepared to hand over all customer-related data upon termination. It also highlights the importance of understanding the terms of termination and the obligations that continue even after the franchise relationship ends.