What costs are NOT included in the Information Technology Services Fee for a City Wide franchise?

According to City Wide's 2025 Franchise Disclosure Document, the Information Technology Services Fee does not include the cost of any hardware or software. The current Information Technology Services Fee is $120 per month, but the document states that it may be greater based upon the level of services a franchisee elects. Franchisees are required to use City Wide's Information Technology Services for the first 36 months after signing the agreement.

This means that while franchisees pay a monthly fee for IT services, they must also budget separately for the purchase of any necessary hardware or software. The FDD also mentions a Technology Provisioning Fee of $12,500, which includes the set-up of the City Wide enterprise software, but this fee also does not include the cost to procure hardware, which franchisees must purchase from City Wide, or the required monthly licensing fees.

Prospective franchisees should carefully consider these additional costs when evaluating the overall investment required to start a City Wide franchise. It is important to clarify with City Wide exactly what hardware and software are required, the associated costs, and how the level of IT services selected impacts the monthly fee. Understanding these details will help franchisees accurately forecast their expenses and ensure they have sufficient capital to operate the business effectively.