What constitutes 'normal business hours' for a City Wide franchise?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
7.15 Revenue and Profit Maximization; Budget and Strategic Plan. Franchisee will always use Franchisee's best efforts to diligently operate the Franchised Business so as to maximize the revenues and profits and will do all things reasonably requested by CITY WIDE to maximize revenues and profits. Franchisee always agrees and covenants to comply with CITY WIDE's minimum staffing requirements as set forth in the Operating Manual. Franchisee acknowledges and agrees that Franchisee's failure to comply with this requirement shall constitute a material default of this Agreement for which CITY WIDE may terminate this Agreement or: (a) reduce Franchisee's Designated Territory size; (b) reduce the number of field visits that CITY WIDE provides to Franchisee during the Agreement; (c) require Franchisee to attend additional training at Franchisee's expense; (d) prohibit Franchisee from attending any annual conference, convention, or training session that CITY WIDE may periodically conduct; (e) deem Franchisee ineligible for any awards bestowed upon franchisees by CITY WIDE and (f) reduce or eliminate the level of support and services CITY WIDE provides to Franchisee. Franchisee agrees to complete and submit to CITY WIDE on an annual basis a budget and strategic business plan before the end of Franchisee's fiscal year via CITY WIDE's budgeting platform. In the event CITY WIDE exercises its right in 7.15(a) above, the portion of the Designated Territory that is no longer part of the Designated Territory ("Eliminated Portion") may be granted by CITY WIDE to another franchisee to develop, own and operate a franchised business. If CITY WIDE grants the Eliminated Portion to another franchisee, Franchisee acknowledges and agrees that Franchisee's duties and obligations under this Agreement relating to operating the Franchised Business in the remaining part of the Designated Territory will continue in full force and effect so long as this Agreement is in effect. Notwithstanding the above, CITY WIDE will provide Franchisee with a period not to exceed one (1) year to cure the breach in 7.15(a).
Franchisee acknowledges and agrees there exists a direct correlation between sales staffing and the financial success of a Franchised Business. Accordingly, Franchisee is required to meet the minimum staffing levels as set forth in the Operating Manual.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, the specific 'normal business hours' for a City Wide franchise are not explicitly defined within the provided excerpts. However, the FDD does state that franchisees must operate diligently to maximize revenues and profits, and comply with minimum staffing requirements as detailed in the Operating Manual. This suggests that City Wide expects franchisees to maintain hours of operation that align with maximizing business potential.
While the FDD does not dictate specific hours, it emphasizes the importance of revenue and profit maximization, implying that franchisees should operate during times that best serve their customers and business goals. The requirement to meet minimum staffing levels, as outlined in the Operating Manual, further suggests that City Wide expects franchisees to have adequate staff available during operational hours to meet customer demand and maintain service quality.
Prospective franchisees should inquire with City Wide about the typical or recommended business hours for their specific territory and business model. Understanding the expected operational hours and staffing requirements will be crucial for developing a business plan and ensuring the franchise can meet customer needs and achieve its financial goals. The Operating Manual, referenced throughout the FDD, likely contains more detailed information on this topic.