How does City Wide communicate mandatory specifications, standards, operating procedures, and rules to franchisees?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
not participate in the National Business Development Program or is unable to fully service a National Account in its Designated Territory, CITY WIDE, an affiliate, or a third party CITY WIDE designee (including another CITY WIDE franchisee) may provide the services necessary to fulfill a National Account in Franchisee's Designated Territory and Franchisee will not be entitled to any compensation in connection with the transaction; and
SECTION 7. Standards of Operation
Franchisee shall comply with all requirements contained in this Agreement, the Operating Manual and other written policies CITY WIDE supplies to Franchisee. Mandatory specifications, standards, operating procedures and rules CITY WIDE prescribes from time to time in the Operating Manual or otherwise communicated to Franchisee in writing will constitute provisions of this Agreement as if fully outlined in this Agreement. Any required standards set forth herein, the Operating Manual exist to protect CITY WIDE's interests in the System and the Marks and not to establish any control or duty to take control over those matters that are reserved to Franchisee. All references to this Agreement will include all such mandatory specifications, standards and operating procedures and rules. Franchisee's failure to comply with requirements set forth in this Agreement concerning quality and performance will constitute a material breach of and cause for termination of this Agreement. Franchisee will comply with the entire System including, but not limited to:
- 7.1 Commencing Operations. Franchisee will commence operation of the Franchised Business not later than one hundred twenty (120) calendar days after the execution and acceptance of this Agreement. Franchisee shall apply to all appropriate government authority for such permits, licenses and/or approvals which may be required to operate Franchisee's Franchised Business within the Designated Territory for Franchisee's Franchised Business within fourteen (14) calendar days after execution and acceptance of this Agreement. Such permits, licenses, and/or approvals may include, but not be limited to, a general contractor's license. Prior to the opening of the Franchised Business, Franchisee will have complied with all CITY WIDE's pre-opening standards and specifications. If for any reason Franchisee fails to commence operation as provided in this Agreement, such failure will be considered a default and CITY WIDE may terminate this Agreement.
- 7.2 Permits and Certification. Before commencing operation of the Franchised Business, Franchisee will, at Franchisee's expense, furnish CITY WIDE, for its approval, the following:
- 7.2.1 Copies of all permits and certifications as may be required for the lawful operation of the Franchised Business, together with copies of any building inspection reports and certifications from all governmental authorities having jurisdiction over the Designated Territory and the Franchised Business showing that all necessary permits have been obtained and that all requirements for operation have been met.
- 7.3 Condition and Appearance of Office;
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide communicates mandatory specifications, standards, operating procedures, and rules to franchisees through the Operating Manual and other written policies. These mandatory items, as prescribed by City Wide, become provisions of the Franchise Agreement as if they were fully detailed within the agreement itself. Franchisees are required to comply with all requirements outlined in the Franchise Agreement, the Operating Manual, and any other written policies provided by City Wide.
The Operating Manual contains reasonable and mandatory specifications, standards, operating procedures, and rules that City Wide prescribes for the franchised business. City Wide retains the right to modify and replace the Operating Manual, provided that such changes do not alter the franchisee's fundamental rights under the Franchise Agreement. The Operating Manual remains City Wide's property, and franchisees must cease using and destroy any copies upon termination of the agreement. Franchisees must keep the Operating Manual confidential both during and after the term of the agreement.
Failure to adhere to the mandatory specifications and standards in the Operating Manual constitutes a material breach of the Franchise Agreement. If the breach is not resolved within thirty days of written notice from City Wide, City Wide has the right to terminate the agreement. City Wide may also provide franchisees with a comprehensive list of established sources for equipment and supplies necessary for operating the franchised business. Franchisees must notify City Wide and submit samples for approval if they propose to use equipment or products not already approved by City Wide.