In California, what opt-in requirements may City Wide franchisees be required to comply with on their website?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
"Because you collect information from customers, it may contain personal information of individuals which is protected by law. You are also responsible for complying with all applicable current and future federal, state and local laws, regulations and requirements, including the California Consumer Privacy Act (as applicable), pertaining to the collection, protection, use, sale, disposal and maintenance of such personal information. Personal information includes information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, potential consumer, individual or household, as such term may be further defined or amended by applicable federal, state and local laws, regulations and requirements. You may also be required to comply with opt-in requirements on your website."
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees in California may be required to comply with opt-in requirements on their website. This is due to the fact that franchisees collect information from customers, which may include personal information protected by law. Franchisees are responsible for adhering to all current and future federal, state, and local laws and regulations, including the California Consumer Privacy Act (CCPA), regarding the collection, protection, use, sale, disposal, and maintenance of such personal information. Personal information includes data that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer, potential consumer, individual, or household.
This means that a City Wide franchisee in California must ensure their website provides options for consumers to opt-in to the collection, use, or sale of their personal information, as required by applicable privacy laws like the CCPA. These opt-in requirements are designed to give consumers more control over their personal data and how it is used by businesses. Failure to comply with these regulations can result in significant legal and financial repercussions for the franchisee.
Prospective City Wide franchisees in California should consult with legal counsel to fully understand their obligations under the CCPA and other relevant privacy laws. They should also work closely with City Wide to ensure their website and data collection practices are compliant with all applicable requirements. This includes implementing appropriate privacy policies, providing clear and conspicuous notice to consumers about their data collection practices, and obtaining valid consent before collecting or using personal information.