Besides what is stated in the Franchise Agreement or Operating Manual, is a City Wide franchisee required to purchase equipment, signs, fixtures, opening inventory, or supplies from City Wide or any specified source?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
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Equipment, Signs, Fixtures, Opening Inventory and Supplies
Except as stated hereinabove, in your Franchise Agreement, or in the Operating Manual, you are not required to purchase any equipment, signs, fixtures, opening inventory or supplies from CITY WIDE or any specified source. However, all such items must meet CITY WIDE's standards and specifications and must be approved by CITY WIDE. CITY WIDE will provide these standards and specifications to you but will not deliver or install these items.
Insurance
You must maintain certain types of insurance coverage as outlined in the Franchise Agreement and Operating Manual. If you do not, CITY WIDE may immediately obtain or reinstate those required coverages on your behalf, and you must promptly reimburse CITY WIDE for the costs of obtaining such insurance coverage and any additional costs incurred by it in obtaining your coverage or reinstatement.
If you provide service to a National Account, you must carry the types and coverages of insurance required by each National Account Contract and you are solely responsible to ensure that any subcontractors you use to perform the services to a National Account also carries the required types and coverages of insurance.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees are generally not required to purchase equipment, signs, fixtures, opening inventory, or supplies from City Wide or any specified source, except as outlined in the Franchise Agreement or the Operating Manual. However, all such items must meet City Wide's standards and specifications and must be approved by City Wide. City Wide will provide these standards and specifications, but will not deliver or install these items.
Notably, franchisees are required to purchase a Technology System from City Wide for themselves and each of their employees. The approximate cost for this Technology System is $12,500, not including the cost of the hardware. Franchisees are also obligated to retain City Wide for IT Services for the first 36 months of operations, as detailed in the IT Services Agreement attached to the Franchise Agreement.
Additionally, for the first twelve months after completing the initial training program, franchisees are required to use City Wide for handling various financial accounting, processing, and reporting services, as well as the in-house call center, known as the Business Development Center. Franchisees must also maintain a functioning e-mail address provided by City Wide for each employee in their business. These requirements ensure that franchisees adhere to City Wide's standards and utilize approved systems and services during the initial phase of their business operations.