Besides Item 15, which other items in the FDD are related to the operation of the City Wide franchise?

According to the 2025 City Wide Franchise Disclosure Document, several items besides Item 15 relate to the operation of the franchise. Item 11 discusses City Wide's assistance, advertising, computer systems, and training provided to franchisees, including initial and ongoing support, specifications for equipment, advisory assistance, and review of promotional materials. Item 8 outlines restrictions on sources of products and services, including the franchisee's obligation to use City Wide's financial reporting and budgeting platform, Bid Module, business intelligence and reporting software, and operations platform software programs.

Item 8 also states that City Wide owns all business records related to the franchised business and requires franchisees to maintain complete business records for at least three years. Item 11 further details that franchisees are responsible for the costs of computer hardware upgrades and replacements and must maintain a functioning email address for each employee provided by City Wide. The Operating Manual, which contains mandatory specifications, standards, operating procedures, and rules, is also covered in Item 11, with the table of contents listed in Exhibit F of the FDD.

Item 12 addresses the territory granted to the franchisee and City Wide's rights to establish other franchised businesses or license others outside the designated territory. City Wide also reserves the right to sell services and products through other channels of distribution and advertise the system on the Internet. Item 22 discusses City Wide's right to enter and operate the franchised business if the franchisee fails to cure a default, with the franchisee paying a service fee of $300 per day plus expenses for the representative enforcing compliance. Additionally, Item 22 states that termination of the agreement does not relieve the franchisee of obligations related to the use of marks, software, confidentiality, non-competition, and other covenants.