What aspects of the Franchised Business does the City Wide training program cover?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
ness, Franchisee and Franchisee's salespersons must attend and successfully complete to CITY WIDE's satisfaction a training and familiarization course taken together of approximately ten (10) days over separate non-successive weeks at CITY WIDE headquarters, in Franchisee's Designated Territory or at such other location as CITY WIDE designates (including remotely). At CITY WIDE'S sole and absolute right, the training may take place in non-successive weeks. Such training program will cover material aspects of the operation of the Franchised Business, including but not limited to:
- 4.1.1 An understanding of CITY WIDE's conceptual plans outlined in the Operating
- 4.1.2 General knowledge with respect to promotion, advertising and marketing techniques.
- 4.1.3 Business operating procedures such as budgets and staffing.
- 4.1.4 General office and professional practice operations and procedures.
- 4.1.5 Implementation of the CITY WIDE System.
- 4.1.6 Use of essential software; and
- 4.1.7 Communication of standards.
- (a) CITY WIDE will provide such assistance at its sole and absolute right as CITY WIDE determines is required in connection with the opening of the Franchised Business, including assistance in hiring Franchisee's personnel and planning and developing of pre-opening and promotional programs.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, the training program covers material aspects of operating the franchised business. This includes understanding City Wide's conceptual plans outlined in the Operating Manual, gaining general knowledge of promotion, advertising, and marketing techniques, and learning business operating procedures such as budgets and staffing.
The training also extends to general office and professional practice operations and procedures, the implementation of the City Wide System, the use of essential software, and the communication of standards. This comprehensive approach ensures that franchisees and their staff are well-versed in all facets of running the business, from high-level planning to day-to-day operations.
City Wide may also require previously trained franchisees, their managers, and designated employees to attend refresher training programs or seminars. These refresher courses are conducted at City Wide's home office or another designated location, with the franchisee responsible for all associated expenses. However, attendance at these refresher programs is limited to a maximum of two programs per calendar year, not exceeding four calendar days in total duration.