What actions are City Wide franchisees required to take regarding changes to the System?

According to City Wide's 2025 Franchise Disclosure Document, franchisees are required to accept, use, and display any changes to the City Wide system as if those changes were already part of the Franchise Agreement at the time it was signed. These changes or modifications to the City Wide system may include adopting new or modified trade names, service marks, trademarks, or copyrighted materials. They may also include new programs or systems for the franchise system, new product lines, new employee training, new equipment, or new techniques.

This means that as City Wide evolves its business model, service offerings, or branding, franchisees must adapt accordingly. This requirement ensures uniformity across all City Wide franchise locations and allows the franchisor to maintain brand consistency and quality standards. Franchisees do not have the option to opt out of these changes; they are obligated to implement them.

For a prospective franchisee, this underscores the importance of understanding that the City Wide system is not static. It may evolve over time, and franchisees must be willing to invest in and implement these changes. While this can be beneficial in keeping the franchise competitive and up-to-date, it also means that franchisees need to be prepared for potential additional costs associated with adopting new equipment, training methods, or marketing materials. It is important to note that the FDD does not specify who bears the costs of these changes. A prospective franchisee should clarify with City Wide whether the franchisee or the franchisor is responsible for covering the expenses associated with implementing these system-wide changes.