What are the acceptable methods for answering telephone service dedicated to the City Wide Franchised Business?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
At a minimum, your Office must include telephone service dedicated to the Franchised Business which will be answered by an employee, telephone answering service or voice mail (or combination thereof) and which will take calls from customers or employees 24 hours a day (See Section 6.3 of the Franchise Agreement). CITY WIDE reserves the right, from time to time, to establish additional requirements concerning the establishment and operation of the Office and you are required to promptly comply with such requirements upon receipt of notice from CITY WIDE.
Source: Item 12 — TERRITORY (FDD pages 36–39)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees must maintain telephone service dedicated to their franchised business. This service must be answered 24 hours a day to handle calls from both customers and employees.
The acceptable methods for answering this dedicated telephone line include using an employee, a telephone answering service, or voicemail, or a combination of these methods. This flexibility allows franchisees to choose the most suitable and cost-effective solution for their specific business needs and operational style.
City Wide retains the right to establish additional requirements concerning the operation of the office, and franchisees are obligated to comply with these requirements upon notification. This provision allows City Wide to adapt its standards and expectations as the business evolves, potentially impacting how franchisees manage their telephone answering services in the future.