How should services provided by the City Publications franchised business be performed?
City_Publications Franchise · 2025 FDDAnswer from 2025 FDD Document
ration of such franchisee's business. Franchisee shall not be entitled to require Franchisor to disclose or grant to Franchisee a like or similar variation hereunder.
SECTION 14. STANDARDS OF QUALITY & PERFORMANCE
A. Authorized Services & Products
Franchisee acknowledges that the reputation and goodwill of the CITY PUBLICATIONS System is based upon offering high quality services and products and the satisfaction of its customers. Accordingly, Franchisee shall offer for sale and use at the Franchised Business only the types of services and products that Franchisor from time to time approves, and which are not thereafter disapproved, and shall not offer for sale or sell or provide any other category of services or products unless approved in writing by Franchisor. Franchisor shall notify Franchisee of services and products which are authorized in the Manual and subsequent revisions to the Manual.
B. Annual Minimum Performance Requirements
The parties recognize that the success of the Franchise System is dependent upon the best efforts of each franchisee in its Exclusive Territory. Franchisee must generate one 50,000 circulation card pack in the first mailing zone as defined within the territory for the first nine months; each consecutive year thereafter, franchisee must generate at least four 50,000 circulation cards packs in each zone. Beginning of the fourth year, Franchisee must generate at least five 50,000 circulation cards packs in each zone. If franchisee fails to do the required five mailings, Franchisee owes Franchisor $2,500 per zone for each mailing missed. If Franchisee fails to pay that amount upon receipt of billing for same, Franchisor can terminate this Agreement.
C. Proprietary Products & Services
All computer hardware and software, equipment, forms, marketing materials, stationery, supplies and other materials used in the Franchised Business shall comply with Franchisor's specifications and, if required by Franchisor, shall be purchased only from Approved Suppliers that Franchisor designates or approves.
Source: Item 23 — RECEIPT (FDD pages 39–129)
What This Means (2025 FDD)
According to City Publications' 2025 Franchise Disclosure Document, franchisees must maintain high-quality services and products to uphold the brand's reputation and customer satisfaction. Franchisees are required to offer only the types of services and products that City Publications approves, as outlined in the manual and subsequent revisions. Any other services or products require written approval from City Publications.
City Publications emphasizes that the success of the franchise system relies on each franchisee's best efforts within their exclusive territory. During the first nine months, a franchisee must generate one 50,000 circulation card pack in the first mailing zone. Each consecutive year, the franchisee must generate at least four 50,000 circulation cards packs in each zone. Beginning in the fourth year, franchisees must generate at least five 50,000 circulation cards packs in each zone. Failure to meet the mailing requirements results in a $2,500 penalty per zone for each missed mailing. Non-payment of this amount can lead to termination of the Franchise Agreement.
City Publications also expects franchisees and their employees to present themselves professionally to the public, as detailed in the manual. City Publications will be available via telephone, e-mail, or facsimile to discuss problems and offer advice. While City Publications provides scheduling services for printing production, the franchisee develops and proposes the schedule, subject to final approval by City Publications. Franchisees have the sole right to determine the prices charged by their franchised business.