For City Publications, what is the required duration of virtual training for a new sales employee?
City_Publications Franchise · 2025 FDDAnswer from 2025 FDD Document
In addition to any provisions elsewhere in this agreement, Franchisee shall at its expense, arrange for eight (8) hours of virtual training for any new employee authorized to sell Franchised products. Training shall be complete and certified by Franchisor prior to an employee conducting any sales activity.
Source: Item 23 — RECEIPT (FDD pages 39–129)
What This Means (2025 FDD)
According to the 2025 City Publications Franchise Disclosure Document, franchisees must ensure that any new sales employee completes eight hours of virtual training. This training, arranged and paid for by the franchisee, must be certified by City Publications before the employee can engage in any sales activities.
This requirement ensures that all sales staff are properly trained in City Publications' sales methods and product knowledge, maintaining brand consistency and service quality. The franchisee bears the responsibility for scheduling and covering the costs associated with this training, including the employee's salary during the training period.
This mandatory training helps to protect City Publications' brand reputation and operational standards. By requiring certification before sales activities begin, City Publications aims to ensure that all sales employees meet a baseline level of competence. Franchisees should factor in the cost and time commitment of this training when hiring and onboarding new sales staff.