Does City Publications provide lead generation and appointment setting coaching, and if so, what is it called?

According to City Publications' 2025 Franchise Disclosure Document, City Publications does provide lead generation and appointment setting coaching to franchisees. This coaching is referred to as "Appointment Services." City Publications provides this coaching during the franchisee's first sales appointments.

This service is part of the ongoing assistance that City Publications offers to its franchisees. The FDD specifies that City Publications will also provide virtual assistance and guidance for approximately 2-3 days to assist with any questions a franchisee may have. Additionally, City Publications is available by telephone or email to discuss problems and offer advice on planning, opening, and operating the franchised business during normal business hours.

While City Publications does not charge for these ongoing support services, they retain the right to discontinue the service if they deem it is being utilized too frequently or in an unintended manner. This highlights the importance of using the support services responsibly and efficiently. Franchisees should clarify with City Publications what constitutes 'too frequently' or an 'unintended manner' to avoid any disruption in support.