If the City Publications disclosure document contains a false statement, to whom should it be reported?

According to City Publications' 2025 Franchise Disclosure Document, if the document contains a false or misleading statement, or a material omission, a violation of federal and state law may have occurred. In such a case, it should be reported to the Federal Trade Commission (FTC) in Washington, D.C., and to the state agency listed on Exhibit A of the FDD.

This information is crucial for prospective franchisees because it outlines the steps to take if they believe they have been provided with inaccurate or incomplete information. The FTC is a federal agency that enforces consumer protection laws, and state agencies oversee franchise operations within their respective states. Reporting to both entities ensures that the issue is addressed at both the federal and state levels.

Exhibit A of the City Publications FDD should contain a list of the relevant state agencies to contact. It is important for potential franchisees to review Exhibit A carefully to know where to report any issues in their specific state. This ensures that franchisees are aware of their rights and have recourse if they encounter discrepancies or misrepresentations in the disclosure document.