Are City Publications franchisees required to use approved vendors for 'Appointment Services'?

According to City Publications' 2025 Franchise Disclosure Document, franchisees are not required to use approved vendors for 'Appointment Services'. The FDD states that 'Appointment Services' which refers to lead generation and appointment setting assistance, is optional and available through approved vendors after the completion of training.

This means that while City Publications offers this service to franchisees through approved vendors, franchisees have the option to utilize these vendors or find other means of lead generation and appointment setting after they have completed their initial training.

It is important for prospective franchisees to understand that while using approved vendors is not mandatory, City Publications maintains standards of quality and performance. Franchisees are required to offer for sale and use at the Franchised Business only the types of services and products that City Publications approves. Therefore, any alternative lead generation or appointment setting methods would likely need to be approved by City Publications to ensure they meet the system's standards.