What are City Publications franchisees required to do regarding training and training updates?
City_Publications Franchise · 2025 FDDAnswer from 2025 FDD Document
6.B.1)
F. Initial Training
We will provide an initial training program which you must attend and complete to our satisfaction. Initial Training is conducted online at this time. You must successfully complete the training program no later than three months after you sign your franchise agreement. Both in connection with the training program and in the operation of your franchised business, we require that you respond to all communications from us within 24 hours of your receipt of the communication from us. There is no additional fee for initial training, however if we go back to the in-person training, you must pay for travel expenses and lodging. The following is a general description of the initial training program:
TRAINING PROGRAM
| Obligation | Section In Agreement | Disclosure Document Item | |
|---|---|---|---|
| n. | Insurance | Section 16 | ITEMS 6, 7 and 8 |
| o. | Advertising | Section 11 | ITEMS 6 and 11 |
| p. | Indemnification | Section 22 | ITEM 6 |
| q. |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–24)
What This Means (2025 FDD)
According to City Publications' 2025 Franchise Disclosure Document, franchisees must attend and complete the initial training program to the franchisor's satisfaction. This initial training is currently conducted online. Franchisees must complete this training within three months of signing the franchise agreement. Franchisees are also required to respond to all communications from City Publications within 24 hours of receipt, both during training and in the operation of their franchise.
City Publications also mandates that all training, mentoring, and coaching modules are mandatory, and franchisees must be available at the designated times for their official training and training updates. After the first year of operations, City Publications makes available various refresher virtual training seminars.
City Publications may also periodically require previously trained franchisees to attend and participate in refresher training programs or seminars, with attendance at the franchisee's sole expense. However, attendance will not be required at more than 2 such programs or exceed 2 days in any calendar year.