For City Publications franchisees, how many days of virtual assistance and guidance are provided initially?
City_Publications Franchise · 2025 FDDAnswer from 2025 FDD Document
During the operation of your Franchised Business, we will:
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- Provide you with virtual assistance and guidance for approximately 2-3 days to assist you with any questions you may have. (Section 10.D)
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- Provide you with lead generation and appointment setting coaching ("Appointment Services") during your first sales appointments.
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- Be available by telephone, or email to discuss any problem and to render advice and guidance with respect to planning, opening and operation of the Franchised Business and other aspects of the System during normal business hours. We do not charge for these services, however, we retain the right to discontinue this service should you, in our discretion, be deemed to be utilizing this service too frequently or in an unintended manner. (Section 15.A)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–24)
What This Means (2025 FDD)
According to City Publications' 2025 Franchise Disclosure Document, franchisees receive virtual assistance and guidance for approximately 2-3 days during the operation of their franchise. This assistance is intended to help franchisees with any questions they may have as they begin running their City Publications business.
In addition to the initial virtual assistance, City Publications also provides lead generation and appointment setting coaching during the franchisee's first sales appointments. This suggests that the initial days of assistance are focused on getting the franchisee started with sales and marketing activities, which are crucial for generating revenue early on.
Furthermore, City Publications offers ongoing support via telephone or email during normal business hours to discuss problems and provide advice on various aspects of the business. While this ongoing support is available, City Publications retains the right to discontinue it if the franchisee is deemed to be using the service too frequently or in an unintended manner. This implies that the initial 2-3 days of virtual assistance are a more focused, dedicated period of support compared to the general ongoing assistance.