In the event of a dispute about the contents of the Manual, which version of the Manual controls for City Publications?

According to the 2025 City Publications Franchise Disclosure Document, in the event of a dispute regarding the contents of the Manual, the master copy of the Manual maintained by City Publications at its headquarters will be the controlling version.

This means that if there's a discrepancy between the version of the manual a franchisee has and the one at City Publications headquarters, the headquarters' version will be considered the official and correct one. This is a fairly standard practice in franchising, as it ensures consistency and control over brand standards and operating procedures.

As a City Publications franchisee, it is important to ensure that your copy of the manual is current and up-to-date. The FDD states that franchisees must ensure their copy of the Manual is available at the Approved Location in a current and up-to-date manner. Franchisees should also maintain printed copies of any portion of the Manual in a locked receptacle at the Approved Location and shall only grant authorized personnel, as defined in the Manual, access to the key or combination of such receptacle.