Who should I contact if I learn anything untrue in the City Publications Franchise Disclosure Document?

According to City Publications' 2025 Franchise Disclosure Document, if you discover any untrue information within the document, you should report it to the Federal Trade Commission (FTC) and the appropriate state or provincial authority. The FTC address provided in the document is Washington, D.C. 20580. For the relevant state authority, you should consult Exhibit A of the FDD, which lists state administrators.

This instruction is included to ensure that prospective franchisees are aware of their rights and have avenues for recourse if they encounter misleading or false information during their evaluation of the City Publications franchise opportunity. By reporting such issues, potential franchisees can help maintain transparency and compliance within the franchise system.

For franchisees in New York, the FDD includes a specific reminder on the cover page that registration of the franchise by New York State does not mean the state recommends it or has verified the information in the FDD. This reinforces the need for individual due diligence and the importance of reporting any discrepancies to the FTC and the appropriate state authority.