Are the 'Appointment Services' provided by City Publications mandatory for franchisees?
City_Publications Franchise · 2025 FDDAnswer from 2025 FDD Document
- "Appointment Services" means the lead generation and appointment setting assistance Franchisor provides to Franchisee during training. This service is optional and available through approved vendors after completion of training;
Source: Item 23 — RECEIPT (FDD pages 39–129)
What This Means (2025 FDD)
According to City Publications' 2025 Franchise Disclosure Document, the 'Appointment Services' are optional for franchisees. The FDD defines 'Appointment Services' as lead generation and appointment setting assistance that City Publications provides to franchisees during training. After completing training, franchisees can access this service through approved vendors, but it is not mandatory.
This means that franchisees have the choice to utilize City Publications' lead generation and appointment setting assistance during their initial training period. After training, they can continue to use these services through approved vendors if they find them beneficial. However, franchisees are not obligated to do so. They can choose to manage lead generation and appointment setting independently or through other resources.
The optional nature of the 'Appointment Services' provides flexibility for franchisees to tailor their business operations to their specific needs and preferences. Franchisees can assess the value of these services during training and decide whether to continue using them through approved vendors afterward. This allows franchisees to control their expenses and choose the lead generation and appointment setting methods that work best for their business.