Is the 'Appointment Services' provided by City Publications mandatory for franchisees?
City_Publications Franchise · 2025 FDDAnswer from 2025 FDD Document
- "Appointment Services" means the lead generation and appointment setting assistance Franchisor provides to Franchisee during training. This service is optional and available through approved vendors after completion of training;
Source: Item 23 — RECEIPT (FDD pages 39–129)
What This Means (2025 FDD)
According to City Publications' 2025 Franchise Disclosure Document, the 'Appointment Services' are optional for franchisees. The FDD defines 'Appointment Services' as the lead generation and appointment setting assistance that City Publications provides to franchisees during training. After the initial training period, this service remains available through approved vendors, but franchisees are not required to use it.
This means that franchisees have the flexibility to manage their lead generation and appointment setting activities independently or to outsource these functions to approved vendors if they find it beneficial. This optionality allows franchisees to tailor their business operations to their specific needs and preferences.
While City Publications offers this support, the franchisee is not obligated to utilize it, providing a degree of autonomy in how they choose to run their business. This can be a significant advantage for franchisees who have existing marketing strategies or prefer to handle lead generation internally.