Under what conditions might a Circle K franchisee be required to re-take training?
Circle_K Franchise · 2025 FDDAnswer from 2025 FDD Document
ust complete the Training Program no earlier than one hundred eighty (180) days prior to the opening of your Store.
- (2) If you hire a new manager or an additional store manager, you are responsible to ensure that your new manager is adequately trained to manage the Circle K Store, which does include a complete review of the Business Systems Manuals and which may include, at your cost, successfully completing our training program. Regardless of the method you select to conduct training, your new store manager is required to successfully complete training and be certified by us within the first 90 days of employment. Should you receive a default notice and the default relates, in whole or in part, to your failure to meet any operational standards, we may require as a condition of curing the default that you and/or your manager(s) re-attend and successfully complete our training program at your expense.
- (3) If you are an existing convenience store franchisee operating under the Circle K Marks, On the Run trademarks, Kangaroo Express trademarks, or any other marks designated by us in the future, we may offer you the opportunity to attend a modified training program (the "Modified Training Program") which is shorter in duration than the Training Program identified above. The Modified Training Program will last approximately three to five days and will cover items specific to the Circle K Program. Regardless of whether a franchisee attends the Training Program or Modified Training Program, all franchisees must complete the same pre-classroom assignments and pass the same final exam.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 60–72)
What This Means (2025 FDD)
According to Circle K's 2025 Franchise Disclosure Document, there are several circumstances under which a franchisee or their managers may be required to re-attend and successfully complete the training program. If a franchisee receives a default notice related to a failure to meet operational standards, Circle K may require the franchisee and/or their managers to re-attend and successfully complete the training program at the franchisee's expense as a condition of curing the default. This ensures that operational deficiencies are addressed through retraining.
Additionally, if a franchisee fails the final exam for the classroom training or any portion of the on-the-job training, Circle K may require them to retake the training or any additional training that Circle K deems necessary. The franchisee will be charged $2,000 per week for this additional training. Failure to successfully complete this retaken training can result in the termination of the franchise agreement and the franchisee being required to repay all of Circle K's expenses, including the investment Circle K has made in the franchisee's property.
Circle K may also hold additional or refresher training courses from time to time, and may require that franchisees and their store managers attend these courses. While there will be no fee charged for these courses (unless Circle K elects to conduct training in a location near the franchisee to accommodate their needs), the franchisee will have to pay for the costs of travel, lodging, meals, and other expenses incurred by them and their store managers in attending this training. This ensures franchisees and their managers stay updated on the latest standards and practices.