Under the Cinnabon franchise agreement, who is ultimately responsible for providing all required support and services to franchisees, even if certain responsibilities are delegated?

According to the 2025 Cinnabon Franchise Disclosure Document, while GoTo Foods provides certain support and services to Cinnabon franchisees under a management agreement, Cinnabon remains ultimately responsible for ensuring that all support and services required under the Franchise Agreement are provided. GoTo Foods may delegate some of these responsibilities to CLLC, the previous franchisor, or other affiliates.

This means that even though another entity might be the one directly providing the support, Cinnabon, as the franchisor, is accountable to the franchisee for the fulfillment of all obligations outlined in the franchise agreement. This is a fairly typical arrangement in franchising, where a parent company might use subsidiaries or third parties to handle specific aspects of the franchise system while retaining overall responsibility.

For a prospective franchisee, this provides a level of assurance that Cinnabon cannot simply pass off its obligations to another company without retaining oversight. If a franchisee experiences issues with support or services, their recourse is ultimately with Cinnabon, regardless of who is directly providing the service. This clause ensures that Cinnabon is invested in the quality and consistency of support provided throughout the franchise network.