Under what conditions can I use a general contractor for my Cinnabon franchise build-out that is not designated or pre-approved by Cinnabon?

According to Cinnabon's 2025 Franchise Disclosure Document, franchisees are generally required to use a general contractor that Cinnabon has either designated or pre-approved for the build-out of their franchised business. This requirement ensures that the construction meets Cinnabon's standards and specifications.

However, there is an exception to this rule. Cinnabon may, at its sole discretion, agree in writing to accept a general contractor proposed by the franchisee. This means that if a franchisee has a preferred contractor, they can request Cinnabon's approval to use them. It's important to note that Cinnabon's designation, pre-approval, or acceptance of a general contractor does not constitute an endorsement or create any liability for Cinnabon regarding the contractor's performance.

In practical terms, a prospective Cinnabon franchisee should first inquire about Cinnabon's list of designated or pre-approved contractors. If the franchisee wishes to use a different contractor, they must formally request written approval from Cinnabon, understanding that Cinnabon has the final say in the matter. This process underscores the importance of clear communication and documentation during the build-out phase to ensure compliance with Cinnabon's requirements.