Under what conditions does Cinnabon offer Billable Support Services?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
B. BILLABLE SUPPORT
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- Scope of Support Services. Billable Support consists of Support Services that are (i) outside the scope of Comprehensive Support; and (ii) Support Services requested and provided outside of the Hours of Availability set forth in Section C of this Schedule A. Upon Franchisee's request, Company may, in its sole discretion, provide Billable Support Services.
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- Service Fee. $__________ per hour, or any part thereof (4 hour minimum required) ("Billable Support Fee").
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, Billable Support is available under specific conditions related to the scope and timing of the support needed. Cinnabon may, at the franchisee's request and at the company's sole discretion, provide Billable Support.
Billable Support consists of services that fall outside the scope of the Comprehensive Support that Cinnabon provides. It also includes support services requested and provided outside of the Hours of Availability detailed in Section C of Schedule A. This means that if a franchisee needs help with an issue not covered under the standard support or requires assistance outside normal business hours, they may request Billable Support.
If a Cinnabon franchisee utilizes Billable Support, they will be subject to a Billable Support Fee. The exact amount of this fee per hour is not specified in the provided documentation but it requires a minimum of 4 hours. This implies that franchisees should carefully assess their support needs and consider whether the issue can be resolved during regular hours or through Comprehensive Support to avoid incurring additional costs. Franchisees should also inquire about the current Billable Support Fee to budget accordingly for any potential out-of-scope or after-hours support requirements.