Under what conditions must a Cinnabon franchisee immediately suspend operations?

According to the 2025 Cinnabon Franchise Disclosure Document, a prospective franchisee must cease signing the Acknowledgement and related documents if they find that a statement is not accurate and true. They must immediately email Tim Goodman, Senior Vice President of Franchise Administration, at tgoodman@gotofoods.com and provide an explanation of why they believe such statement is not accurate and true.

This requirement is part of Cinnabon's process to ensure that franchisees are fully aware of the terms and conditions of the franchise agreement and that no unauthorized promises or misrepresentations have been made. By requiring franchisees to verify the accuracy of statements in the Acknowledgement, Cinnabon aims to prevent future disputes and ensure a clear understanding of the franchise relationship.

For a prospective Cinnabon franchisee, this means carefully reviewing all statements in the Acknowledgement and related documents. If any statement appears untrue, inaccurate, or misleading, it is crucial to halt the signing process and immediately contact the Senior Vice President of Franchise Administration. This step is essential to protect the franchisee's interests and ensure they are entering into the agreement with a complete and accurate understanding of their obligations and rights.