Under what condition will Cinnabon send representatives for on-site training at their expense?

According to the 2025 Cinnabon Franchise Disclosure Document, Cinnabon will provide on-site training at no cost to the franchisee under specific conditions. If a franchisee is opening their first or second Cinnabon location (including those owned by affiliates and inclusive of Carvel or Cinnabon Swirl franchises), Cinnabon will send representatives to the franchise location. This on-site training, provided at Cinnabon's expense, will last for a maximum of 3.5 days and will occur concurrently with the opening of the bakery to assist in the opening.

However, if the franchisee intends to offer Carvel products at their Cinnabon location, they must pay the then-current Carvel Product Platform Training Fee. In this case, Cinnabon representatives will provide two days of on-site training related to the Carvel product platform. This indicates that while the initial on-site training is covered for new franchisees, additional training for specific product lines may incur a separate fee.

It's important to note that this complimentary on-site training is specifically for franchisees opening one of their first two locations. Franchisees opening subsequent locations will likely need to cover the costs associated with on-site training, as outlined elsewhere in the FDD, which includes a fee of $500 per trainer per day plus reimbursement for travel and living expenses. This policy encourages new franchisees by providing initial support while establishing a revenue stream.