Under what condition is a Cinnabon franchisee not required to offer delivery services?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
We require you to provide catering services and delivery services and you must do so in accordance with any restrictions and guidelines that we may establish in the Manuals or otherwise in writing. You may only provide delivery services through a TPS that we approve or designate. If a TPS is unavailable to provide delivery services your Bakery, you may not be required to offer delivery services, subject to your written consent. We, our affiliates, or our franchisees may provide delivery and catering services anywhere, including near your Bakery. We retain the right to revise and/or make exceptions to our catering and delivery policies as they apply to you and our other franchisees.
Source: Item 12 — Territory (FDD pages 82–87)
What This Means (2025 FDD)
According to the 2025 Cinnabon Franchise Disclosure Document, franchisees are generally required to provide catering and delivery services as per the guidelines established by Cinnabon. However, a Cinnabon franchisee may not be required to offer delivery services if a Third-Party Supplier (TPS) is unavailable to provide these services to their bakery, and this is subject to the franchisee's written consent.
This exception is significant for prospective franchisees as it acknowledges potential limitations in service availability. The requirement for written consent suggests that franchisees have some agency in deciding whether to proceed without a TPS, likely weighing the costs and benefits of offering delivery services independently versus not offering them at all.
It's important to note that Cinnabon, its affiliates, or other franchisees retain the right to provide delivery and catering services anywhere, including near a franchisee's bakery. Cinnabon also reserves the right to revise its catering and delivery policies, which could impact a franchisee's obligations and operations. Franchisees should stay informed about any changes to these policies to ensure compliance and maintain competitiveness.