Under what circumstances might Cinnabon require a franchisee to obtain On-Site Training?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
d Training Location before offering training again.
- (iii) Provision of Training. If we certify a Certified Training Location and Certified Training Manager, such Certified Training Manager must provide the Management Training Program at a Certified Training Location in accordance with our Standards for such training. If we withhold or revoke certification of your Certified Training Location, we may require your trainees to attend the Management Training Program at another location that we designate and may charge our then-current training fee (if any) for such training.
- 11.2
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, Cinnabon may, at its sole discretion, require a franchisee to obtain On-Site Training at any time. This includes before and/or after the store's opening date, or if the franchisee fails to comply with Cinnabon's System and Standards.
This means that even after the initial training and store launch, Cinnabon retains the right to mandate further On-Site Training if they deem it necessary to ensure compliance and maintain brand standards. This could be triggered by a variety of factors, such as poor performance, failure to adhere to operational guidelines, or changes in Cinnabon's standards.
If Cinnabon requires On-Site Training, the franchisee may incur costs. Cinnabon may charge a reasonable fee, currently $500 per trainer per day, which may be increased annually by no more than the Allowed Adjustment. Additionally, the franchisee may be required to reimburse Cinnabon for the trainers' travel and living expenses, including airfare, car expenses, lodging, and meals, during the training period. This could represent a significant, unplanned expense for the franchisee, especially if the training requires multiple trainers or extends over several days.
Prospective franchisees should carefully consider these potential costs and the circumstances under which Cinnabon might require additional training. It would be prudent to discuss with Cinnabon what specific metrics or compliance issues might trigger a mandatory On-Site Training requirement to better understand the potential risks and responsibilities.