What training must a Cinnabon Primary Contact successfully complete?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
Prior to the opening of the Bakery, your Required Trainees must attend and successfully complete to our satisfaction the Management Training Program. In addition, your Primary Contact must successfully complete (i) a limited version of the Management Training Program designed for Primary Contacts (the "Primary Contact Training"), if they will not be involved in the day-to-day operation of the Bakery or (ii) the entire Management Training Program, if they will be a Manager involved in the day-to-day operation of the Bakery (in which case, they will count as one of your Required Trainees). Your Directors of Operations, if any, must also attend and successfully complete to our satisfaction our Management Training Program (or a modified version of it) and any other additional training programs that we may require.
All individuals attending our Management Training Program must be at least 18 years old and must have management experience as a restaurant owner and/or operator in order for them to follow along with the pace of training that this program requires. If any of your Required Trainees have previously attended and successfully completed our Management Training Program and you or they have not defaulted under any other franchise agreement with us, we may, in our sole discretion, determine that such Required Trainee is not required to attend the Management Training Program again or will be required to attend a limited version of the Management Training Program.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD page 91)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, the training requirements for a Primary Contact depend on their role in the bakery's operations. If the Primary Contact will not be involved in the day-to-day operations, they must successfully complete a limited version of the Management Training Program, specifically designed for Primary Contacts. However, if the Primary Contact will also serve as a Manager and be involved in the daily operations, they must complete the entire Management Training Program. In this case, they will be counted as one of the Required Trainees.
Cinnabon emphasizes that all individuals attending the Management Training Program must be at least 18 years old and possess management experience as a restaurant owner or operator. This prerequisite ensures that trainees can keep pace with the program's demands. Cinnabon retains the discretion to modify the training program at any time, including adjustments to the timing, frequency, content, format, and location of the training.
If a Required Trainee has previously completed the Management Training Program and has not defaulted under any other franchise agreement with Cinnabon, Cinnabon may determine that the trainee is not required to attend the Management Training Program again or will be required to attend a limited version of the Management Training Program. This flexibility can save time and resources for experienced franchisees. Ultimately, Cinnabon has the right to determine whether a trainee has successfully completed the Management Training Program.