Does Cinnabon have the right to use subcontractors to provide Support Services?

According to the 2025 Cinnabon Franchise Disclosure Document, Cinnabon provides support services through a Support Services Team. This team is authorized by the Company to provide support services. The document specifies that these individuals may be contractors or employees of the Company or its affiliates.

This means that Cinnabon franchisees may receive support from individuals who are not direct employees of Cinnabon but are contracted through the company or its affiliates. This is a fairly common practice in franchising, allowing franchisors to scale their support operations and bring in specialized expertise as needed.

As a prospective franchisee, it's important to understand that while Cinnabon uses a Support Services Team, the quality and consistency of support can vary depending on whether you are dealing with an employee or a contractor. It would be prudent to inquire about the training and qualifications required for both employees and contractors on the Support Services Team to ensure they meet Cinnabon's standards and can adequately assist franchisees.