Is Cinnabon required to provide on-site training at the site of my Franchised Business?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
g Managers to be recertified if they transfer from one Franchised Business to another, if they no longer meet our then-current requirements, or annually. If a Certified Training Manager ceases to be a Manager of a Certified Training Location or has their certification revoked, such Franchised Business must be re-certified as a Certified Training Location before offering training again.
- (iii) Provision of Training. If we certify a Certified Training Location and Certified Training Manager, such Certified Training Manager must provide the Management Training Program at a Certified Training Location in accordance with our Standards for such training. If we withhold or revoke certification of your Certified Training Location, we may require your trainees to attend the Management Training Program at another location that we designate and may charge our then-current training fee (if any) for such training.
- 11.2 On-Site Training. Except as may be specified on Schedule A, we are not required to provide any on-site training or consultation at the site of your Franchised Business (the "On-Site Training"). You may request that we provide you with On-Site Training. We may agree to provide On-Site Training but will not be obligated to do so. We may also, in our sole discretion, require that you obtain On-Site Training at any time, including in the days or weeks before and/or after your Opening Date and/or if you fail to comply with the System and Standards.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, Cinnabon is generally not required to provide on-site training at your franchised business location. However, if this is one of your first two franchised businesses (including those owned by your affiliates, which includes Carvel or Cinnabon Swirl locations), Cinnabon will send representatives to your location, at their expense, for a maximum of 3.5 days to assist with the bakery's opening.
If you offer Carvel products, Cinnabon's representatives will provide two days of on-site training related to the Carvel product platform, but you must pay the then-current Carvel Product Platform Training Fee.
While Cinnabon is not obligated to provide on-site training beyond the initial support for your first two locations, you can request it. Cinnabon may agree to provide this additional on-site training at its discretion. If Cinnabon does provide on-site training, they may charge a reasonable fee, which is currently $500 per trainer per day, and may increase this fee annually by no more than the Allowed Adjustment. You may also be required to reimburse Cinnabon for the trainers' travel and living expenses during the on-site training.