Is the Ordering Support Fee paid to Cinnabon directly, or to a third party?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
We require you to pay to us, our affiliates, and/or one or more third parties that we designate, an ordering support fee, in an amount and at the times that we specify, for various ordering support services that we will provide or arrange for our affiliates or third parties to provide, such as services related to online and catering ordering platforms, call center(s), ordering and delivery management services, catering rewards program(s), and the costs and expenses of integrating such services with the Computer System (as defined in Section 12.8 (Computer System)) (the "Ordering Support Fee").
The fee will not exceed 110% of our or our affiliates' actual costs and expenses related to such products or services.
We periodically may add, delete, or otherwise modify the products and services that are included in the Ordering Support Fee.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, the Ordering Support Fee is paid to Cinnabon, its affiliates, or designated third parties. This fee covers various ordering support services, including online and catering ordering platforms, call centers, ordering and delivery management, catering rewards programs, and integrating these services with the computer system.
The Ordering Support Fee will not exceed 110% of Cinnabon's or its affiliates' actual costs and expenses related to these services. Cinnabon retains the right to periodically modify the products and services included in the Ordering Support Fee.
This means that as a Cinnabon franchisee, you may be required to remit this fee to either Cinnabon directly, to an affiliated company, or to an entirely separate third-party vendor that Cinnabon designates. The fees are intended to cover the costs of providing and maintaining the ordering infrastructure that supports the franchise system.