What is the name of the limited version of the Management Training Program designed for Cinnabon Primary Contacts?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
Prior to the opening of the Bakery, your Required Trainees must attend and successfully complete to our satisfaction the Management Training Program. In addition, your Primary Contact must successfully complete (i) a limited version of the Management Training Program designed for Primary Contacts (the "Primary Contact Training"), if they will not be involved in the day-to-day operation of the Bakery or (ii) the entire Management Training Program, if they will be a Manager involved in the day-to-day operation of the Bakery (in which case, they will count as one of your Required Trainees). Your Directors of Operations, if any, must also attend and successfully complete to our satisfaction our Management Training Program (or a modified version of it) and any other additional training programs that we may require.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 66–82)
What This Means (2025 FDD)
According to the 2025 Cinnabon FDD, a limited version of the Management Training Program is specifically designed for Primary Contacts who will not be involved in the day-to-day operations of the bakery. This limited version of the Management Training Program is called the "Primary Contact Training".
The Cinnabon FDD specifies that if the Primary Contact will be involved in the daily operations as a manager, they must complete the entire Management Training Program. This ensures that individuals directly managing the bakery have comprehensive training. Directors of Operations are also required to complete the Management Training Program or a modified version of it, along with any other additional training programs that Cinnabon may require.
Subsequent Trainees, which include any Primary Contact or Managers hired after the bakery opens, must also complete the Management Training Program or the Primary Contact Training, as applicable, before becoming involved in the bakery's operation. Cinnabon may also require employees transferring from another bakery to complete the Management Training Program again, or require additional managers or employees to attend the program if operational or performance issues are identified at the bakery.