What is the monthly Comprehensive Support Fee that Cinnabon franchisees must pay?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall pay Company the Comprehensive Support Fee and/or Billable Support Fee (collectively, the "Service Fees"), as applicable, for the Support Services provided by Company.
Service Fees are exclusive of, and Franchisee will pay, any applicable sales, use, service, value added or like taxes.
Payments of Comprehensive Support Fees will be drafted by Franchisor on behalf of Company from Franchisee's Designated Bank Account under Franchisor's electronic funds transfer or draft system ("EFT") one time per month on the same day that royalties and other fees due under the Franchise Agreement are first drafted for each month (the "Payment Date").
Payments shall commence on the Payment Date of the first (1st) full month following the Opening Date.
Company reserves the right, but not the obligation, from time to time, to review the Support Services and Service Fees provided under this Agreement and, in its sole discretion, to amend Schedule A to reflect a change in Support Services or Service Fees, provided that any changes to the fees in any calendar year will not exceed, at our option, (a) 50% of the fee that is in effect at the start of the calendar year or (b) the increase in our or our affiliates' actual costs and expenses to provide the Support Services to you.
Company shall provide Franchisee with notice of any amendment to Schedule A via e-mail or update to the Manuals at least ninety (90) days prior to such amendment taking effect.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
The 2025 Cinnabon Franchise Disclosure Document states that franchisees must pay a Comprehensive Support Fee for help desk services related to the POS system. This fee, along with any Billable Support Fees, are collectively referred to as "Service Fees." These fees are in addition to any applicable sales, use, service, value added, or similar taxes.
Payments of the Comprehensive Support Fees are drafted monthly from the franchisee's Designated Bank Account via electronic funds transfer (EFT). The payment occurs on the same day that royalties and other fees are drafted under the Franchise Agreement. Payments start on the Payment Date of the first full month after the store's opening.
Cinnabon reserves the right to amend Schedule A, which outlines the Support Services and Service Fees. Any changes to the fees in a calendar year will not exceed either 50% of the fee in effect at the start of the year, or the increase in Cinnabon's actual costs to provide the Support Services. Franchisees will receive notice of any changes to Schedule A at least 90 days before they take effect. The FDD does not specify the exact amount of the Comprehensive Support Fee, but it does state how the fee is collected and how it may be changed.