What is the minimum time increment for which Cinnabon charges the Billable Support Fee?

According to Cinnabon's 2025 Franchise Disclosure Document, the Billable Support Fee is charged per hour or any part thereof, but requires a minimum of 4 hours. This means that even if the support service takes less than 4 hours, a franchisee will be charged for the full 4-hour minimum.

Billable Support covers services that fall outside the scope of Comprehensive Support or are requested outside the standard Hours of Availability. This type of support is provided at the discretion of Cinnabon upon the franchisee's request.

For a prospective Cinnabon franchisee, this implies that carefully assessing the scope of included support and typical hours is crucial. If additional support is anticipated, budgeting for a minimum 4-hour charge, even for brief issues, is necessary. This policy encourages franchisees to consolidate support requests to maximize the value of the minimum charge.