What is the meaning of 'Designated Personnel' in the context of Cinnabon's POS system support agreement?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Definitions. Capitalized terms not otherwise defined in this Agreement shall have the meaning ascribed to such term in the Franchise Agreement or below:
- a. "Designated Personnel" means the person(s) who request and receive Support Services under this Agreement. As a prerequisite for Company to provide the Support Services, such person(s) should be trained and competent in the general operation of the POS System and may include, for example, a cashier, shift lead, general manager, area manager, director or internal information technology ("IT") staff. Company shall not be responsible for determining whether Franchisee has authorized Designated Personnel to request Support Services.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, "Designated Personnel" refers to individuals authorized to request and receive support services for the Cinnabon franchise's Point of Sale (POS) system. These individuals should be trained and competent in the general operation of the POS system. Examples of Designated Personnel include cashiers, shift leads, general managers, area managers, directors, or internal IT staff.
Cinnabon emphasizes that it is the franchisee's responsibility to ensure that the Designated Personnel are authorized to request support services. The company providing the support is not liable for verifying this authorization. This places the onus on the franchisee to properly train and manage their staff regarding POS system operations and support requests.
This definition is important for prospective Cinnabon franchisees because it clarifies who within their organization can interact with Cinnabon's support services for the POS system. Franchisees need to invest in training these individuals to ensure they can effectively troubleshoot common issues and communicate effectively with the support team. This also highlights the need for internal controls to prevent unauthorized support requests, which could potentially lead to unnecessary charges or disruptions.