Who is Cinnabon's management agreement with to provide certain support and services to franchisees?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
As noted in Item 1, we have entered into a management agreement with GoTo Foods for it to provide certain support and services to Cinnabon franchisees. GoTo Foods may delegate certain of these responsibilities to CLLC, the previous franchisor of Cinnabon franchises, or other affiliates. However, we remain responsible for all of the support and services required under the Franchise Agreement.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 66–82)
What This Means (2025 FDD)
According to the 2025 Cinnabon Franchise Disclosure Document, Cinnabon has a management agreement with GoTo Foods. This agreement allows GoTo Foods to provide specific support and services to Cinnabon franchisees.
GoTo Foods has the option to delegate some of its responsibilities to CLLC, which was the previous franchisor for Cinnabon franchises, or to other affiliated entities. However, Cinnabon retains the ultimate responsibility for ensuring that all support and services required under the Franchise Agreement are provided to franchisees.
For a prospective franchisee, this means that while GoTo Foods is the primary entity responsible for support, the actual provision of services might come from different sources. It is important for franchisees to understand this structure and to clarify with Cinnabon and GoTo Foods the specific roles and responsibilities of each entity in providing ongoing support.