What information must a Cinnabon franchisee record through their POS System?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
Promotional Content and related media that we have approved.
Pricing
We may, if permitted by applicable law, establish maximum, minimum, or other pricing requirements with respect to the prices you may charge for Approved Products, including required participation in systemwide discount programs and promotions. If we do not establish such pricing requirements, then you will have the right to determine the prices you charge.
Computer and POS Systems
You must provide financial and business records and information to us according to reporting formats, methodologies and time schedules that we establish. As part of these record keeping requirements, you must install computerized Bakery management systems meeting our Standards, as modified in response to business, operations and marketing conditions. Accordingly, you must promptly purchase, lease and/or license and install at the Bakery, at your sole expense, the POS System, computer systems, mobile hardware, software, associated computer hardware, telephone lines, network connections, communications equipment, high speed internet access (e.g. DSL or cable), credit card, gift card and loyalty card processing equipment, and other equipment that we require from time to time (collectively, the "Computer System"), all of which you must keep in good maintenance and repair. We estimate the total cost of the Computer System will be $10,500 to $32,000 for Full Bakeries, $3,000 to $16,400 for Express Bakeries (other than those in a Schlotzsky's), and $10,500 to $20,000 for Concession Bakeries, depending on the size of your Bakery, which includes installation and setup fees. For a Co-Branded Bakery, the Computer System that we require meets both our and the Co-Branded Franchisor's standards. You may incur additional expenses if you require additional equipment, training, or installation services. We may require you to purchase, license, or lease additional hardware or software.
The Computer System includes a POS System that we specify, the principal functions of which are to manage permanent financial records of sales transactions at your Bakery, cash control, inventory control, and menu and price change control, among other things. We will have independent electronic and manual access to certain information within the POS System and there are no contractual limitations on our right to access this information.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 66–82)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, franchisees are required to use a Point of Sale (POS) system that meets Cinnabon's standards. This system is essential for managing the bakery's financial and business records. Franchisees must accurately and consistently record all required information through the POS system, adhering to all applicable laws and ensuring the protection of this data.
The POS system's primary functions include managing permanent financial records of sales transactions, controlling cash flow, managing inventory, and overseeing menu and price changes. Cinnabon retains independent electronic and manual access to specific information within the POS system, with no contractual limitations on their access rights. Franchisees must assist in integrating their POS system with Cinnabon's headquarters system as prescribed by Cinnabon.
The cost of the Computer System, which includes the POS system, varies depending on the type of bakery. Full Bakeries can expect to pay between $10,500 and $32,000, while Express Bakeries (excluding those in a Schlotzsky's) will pay between $3,000 and $16,400. Concession Bakeries will pay between $10,500 and $20,000. These costs cover the purchase, lease, and installation of the POS system, computer systems, mobile hardware, software, and other necessary equipment. Franchisees may incur additional expenses for extra equipment, training, or installation services. Cinnabon may also require franchisees to purchase, license, or lease additional hardware or software as needed.