If Cinnabon requires franchisees to use any proprietary software, who determines the vendor?

According to Cinnabon's 2025 Franchise Disclosure Document, Cinnabon designates the vendor from whom franchisees must purchase proprietary software. The FDD specifies that if Cinnabon requires franchisees to use proprietary software or purchase software from a designated vendor, the franchisee must execute any software license agreements required by Cinnabon or the software licensor, along with any related software maintenance agreements.

This means that franchisees do not have a choice in selecting the vendor for required proprietary software. Cinnabon maintains control over this aspect of the business, likely to ensure uniformity and compatibility across all franchise locations. This is a fairly standard practice in franchising, as it allows the franchisor to maintain quality control and consistency in operations.

Furthermore, Cinnabon may also require franchisees to maintain certain network connections, potentially dictating the use of an approved or designated Internet Service Provider or other communications provider. Currently, Cinnabon requires franchisees to obtain their POS system from a designated vendor, and Cinnabon may collect and remit the related fees on the franchisee's behalf. They may also mandate that franchisees maintain other support service contracts from Cinnabon, its affiliates, or designated approved suppliers. These stipulations reinforce Cinnabon's control over key operational systems and vendor relationships.