If a prospective Cinnabon franchisee finds a statement in the Franchisee Disclosure Acknowledgement to be inaccurate, what action should they take?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
Please review each of the following statements carefully and initial by each providing your acknowledgement that the statement is accurate and true. If you find that a statement is not accurate and true, please cease signing this Acknowledgement and related documents and immediately e-mail Tim Goodman, Senior Vice President of Franchise Administration, at tgoodman@gotofoods.com and provide an explanation of why you believe such statement is not accurate and true.
Source: Item 23 — Receipts (FDD pages 114–399)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, the Franchisee Disclosure Acknowledgement is a document used to verify that no unauthorized or untrue statements have been made to the franchisee. It also confirms that the franchisee has been properly represented and understands the limitations on potential claims related to the franchise. The acknowledgement cannot be signed on the same day the Franchise Disclosure Document is received, but it must be signed on the same day the Franchise Agreement is signed and the franchise fee is paid.
If a prospective Cinnabon franchisee discovers that a statement within the Franchisee Disclosure Acknowledgement is not accurate or true, they must stop signing the Acknowledgement and any related documents. Instead, they should immediately contact Tim Goodman, Senior Vice President of Franchise Administration, via email at tgoodman@gotofoods.com. In this email, the franchisee should provide a detailed explanation of why they believe the statement is inaccurate or untrue.
This process is in place to ensure transparency and accuracy in the franchising process. By requiring franchisees to verify the accuracy of statements and providing a clear channel for reporting inaccuracies, Cinnabon aims to prevent misunderstandings and potential disputes down the line. This also protects Cinnabon by ensuring franchisees acknowledge the statements in the FDD and Franchise Agreement are accurate.