If a Primary Contact for a Cinnabon franchise will be involved in the day-to-day operation of the Bakery, which training program must they complete?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
Below, we have described our current training program. We reserve the right to modify our training program at any time, including the timing, frequency, content, format, and location of training.
Management Training Program. Prior to the opening of the Bakery, your Required Trainees must attend and successfully complete to our satisfaction the Management Training Program. In addition, your Primary Contact must successfully complete (i) a limited version of the Management Training Program designed for Primary Contacts (the "Primary Contact Training"), if they will not be involved in the day-to-day operation of the Bakery or (ii) the entire Management Training Program, if they will be a Manager involved in the day-to-day operation of the Bakery (in which case, they will count as one of your Required Trainees). Your Directors of Operations, if any, must also attend and successfully complete to our satisfaction our Management Training Program (or a modified version of it) and any other additional training programs that we may require.
All individuals attending our Management Training Program must be at least 18 years old and must have management experience as a restaurant owner and/or operator in order for them to follow along with the pace of training that this program requires. If any of your Required Trainees have previously attended and successfully completed our Management Training Program and you or they have not defaulted under any other franchise agreement with us, we may, in our sole discretion, determine that such Required Trainee is not required to attend the Management Training Program again or will be required to attend a limited version of the Management Training Program.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 66–82)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, a Primary Contact who will be involved in the day-to-day operations of the bakery must complete the entire Management Training Program. This is in contrast to a Primary Contact who will not be involved in daily operations, who only needs to complete a limited version of the Management Training Program called the "Primary Contact Training".
The Management Training Program is mandatory for Required Trainees before the bakery opens. Cinnabon reserves the right to modify the training program at any time, including the content, format, and location. All individuals attending the Management Training Program must be at least 18 years old and have management experience as a restaurant owner or operator.
Subsequent Trainees, which include any Primary Contact or Managers hired after the bakery opens, must also attend and successfully complete the Management Training Program (or Primary Contact Training, if applicable) before becoming involved in the bakery's operation. Cinnabon may also require existing employees transferring from another bakery to complete the Management Training Program again or send additional managers/employees if operational issues are identified. A reasonable training fee, currently $250 per trainee per day, is charged for Subsequent Trainees attending the Management Training Program.