What is the franchisee's responsibility regarding the continuous operation of the Cinnabon Franchised Business while Company is providing Support Services?

According to Cinnabon's 2025 Franchise Disclosure Document, the franchisee is responsible for ensuring the continuous operation of their Cinnabon business while the Company provides support services. This means the franchisee must implement temporary procedures or workarounds as necessary to maintain business operations during support interventions.

In practical terms, if the Cinnabon franchisee experiences a POS system issue requiring support, they cannot simply shut down operations and wait for the problem to be resolved. Instead, they must proactively find alternative methods to continue serving customers. This might involve manual order taking, alternative payment processing, or other contingency plans.

Additionally, the Cinnabon franchisee is responsible for backing up their files, data, and programs, and for reconstructing any corrupted, lost, or altered data. This highlights the importance of data management and disaster recovery planning for franchisees. The support services provided by the company do not cover data recovery, placing the onus on the franchisee to protect their business-critical information.

This requirement ensures that Cinnabon locations maintain consistent service and minimize disruptions, even when technical issues arise. It also underscores the importance of franchisee preparedness and self-reliance in managing their business operations.