Are Cinnabon franchisees required to keep the information contained in the manuals secure?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
The Manuals contain mandatory and suggested specifications, standards, and operating procedures. The Manuals are confidential, remain our property, and must be kept secure. The Manuals are currently provided electronically through the Learning Management System. Currently, you must pay a license fee to our Approved Supplier in order to use such system. We will give you an opportunity to view the Manuals in the corporate office or at another agreed-upon location before you purchase a franchise, if you so request.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 66–82)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, franchisees are required to keep the information contained in the manuals secure. The manuals contain mandatory and suggested specifications, standards, and operating procedures. These manuals are considered confidential and remain the property of Cinnabon.
Cinnabon currently provides the manuals electronically through a Learning Management System. Franchisees must pay a license fee to an Approved Supplier to access this system. However, prospective franchisees have the opportunity to view the manuals at Cinnabon's corporate office or another agreed-upon location before purchasing a franchise, if they request it.
This requirement ensures that Cinnabon's proprietary information and operating procedures are protected, maintaining consistency and quality across all franchise locations. Franchisees should factor in the cost of the license fee for the Learning Management System when considering the overall investment.