Is a Cinnabon franchisee required to provide catering and delivery services?
Cinnabon Franchise · 2025 FDDAnswer from 2025 FDD Document
napkins, and other paper goods and packaging bearing our then-currently approved text and designs, and that otherwise meet our then-current requirements, specifications, and quality standards.
You may not use the Proprietary Marks for any other business. You may not conduct any business other than the business contemplated by the Franchise Agreement from your Accepted Location without first obtaining our written consent. In particular, you may not operate a ghost kitchen or delivery business selling goods, products, or services under another brand.
You may only engage in the sale of Approved Products under the System from the Bakery to the ultimate consumer. We require you to provide catering services and delivery services and you must do so in accordance with any restrictions and guidelines that we may establish in the Manuals or otherwise in writing. You may only provide delivery services through a TPS that we approve or designate. If a TPS is unavailable to provide delivery services for your Bakery, you may not be required to offer delivery services, subject to our written approval.
Source: Item 16 — Restrictions on What the Franchisee May Sell (FDD pages 91–93)
What This Means (2025 FDD)
According to Cinnabon's 2025 Franchise Disclosure Document, franchisees are generally required to provide catering and delivery services. Cinnabon mandates that franchisees offer these services in accordance with the guidelines established in their manuals or in writing. Delivery services must be provided through a third-party supplier (TPS) approved or designated by Cinnabon. However, if an approved TPS is not available for a franchisee's bakery, the franchisee may not be required to offer delivery services, contingent upon written approval from Cinnabon.
Cinnabon, its affiliates, and its franchisees retain the right to provide delivery and catering services anywhere, including in the vicinity of a franchisee's bakery. Cinnabon also reserves the right to revise or make exceptions to its catering and delivery policies for individual franchisees. This allows Cinnabon to adapt to changing market conditions or specific local needs.
However, there is an exception for franchisees operating a Cinnabon Concession Bakery (food truck). According to an amendment in Item 23, Section 4.3 regarding catering and delivery services is deleted in its entirety for Concession Bakeries. This suggests that operators of Cinnabon food trucks are not required to provide catering and delivery services.